Shipping & Delivery Policy

Last updated: April 2026

Thank you for shopping at Nutricity Indonesia. We are committed to delivering your orders promptly and reliably.

Order Processing (Handling Time)

All orders are processed within the time 1–5 business days (does not include weekends and national holidays).

After your order is processed and shipped, you will receive a confirmation email along with tracking details.

Shipping Time (Transit Time)

Shipping time varies depending on your location.

Estimated delivery time is 4–20 business days.

Please note:

The estimated delivery time for your location will be displayed at checkout.
Delays can occur due to customs clearance, courier services, or busy periods.

Delivery Coverage

We ship to the entire Indonesia and to some specific international destinations. Delivery availability and estimated shipping time will be displayed at checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the shipment in real-time.

Customs, Taxes & Fees

All prices on nutricity.id include applicable taxes and import duties (if applicable). In most cases, you will not be charged any additional fees during shipping.

Damaged Package, Lost, or Incomplete

If your order arrives damaged, lost during shipping, or incomplete, we are here to help:

Damaged Goods: Please contact us within 48 hours of receipt with a clear photo of the product and packaging.
Lost Package: If tracking doesn't show updates or the package doesn't arrive within the expected time, please contact our support team.
Lost Items: Report missing items within 48 hours of receiving the order.

After verification, we will offer replacement or reshipment without additional cost.

Disclaimer Address is Incorrect

The customer is responsible for providing an accurate shipping address. If the address provided is incorrect: